TECHNICAL OPERATIONS MANAGER

Τομέας

Δημοσίευση

20/12/2020

City

Athens

Ref.

IT_OM_201229

 

the position

Technical Operations Manager

must have

  • Hands-on experience of relational databases, application servers, web servers,VMware and Linux environments

work experience

At least two (2) years of experience

education level

BSc in IT/ Computer Science/ Engineering is requiredMA/ MSc will be considered as a plus

job description

The Technical Operations Manager will be responsible for the operations and management of the hardware, software and network systems.

responsibilities

 

  • Ensures continuous monitoring, maintenance and troubleshooting of company’s
    networks and platforms
  • Coordinates internal technical support personnel and external vendors in order
    to provide value-added services of troubleshooting and maintenance
  • Strives to minimize the resolution time for repetitive incidents as well as to
    identify the original cause and provide an effective permanent solution
  • Monitors the incidents’ lifecycle when handled by the NOC (Network Operation
    Center) Team as well as when escalated to the Software Development Team
  • Identifies and implements the necessary technical and resourcing approaches to
    effectively and efficiently deliver the required services.

qualifications

  • Experience with diverse teams and influence the desired outcome
  • Experience with case management tools and monitoring tools

additional info

skills :

  • Mentor, measure and manage subordinates focusing on preventing and resolving
    our platform’s technology problems
  • Drive organizational success; must deliver results even when faced with
    challenges, support and encourage the development of others, being passionate
    about motivating others and encouraging personal belief in abilities
  • Demonstrate agility; focus around continuous improvement, showing the ability
    to quickly solve day-to-day business problems as well as identify new processes
    and frameworks for speed of delivery, initiating appropriate change.

 

 

The company offers :

  • Attractive remuneration package
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities