TECHNICAL OPERATIONS MANAGER
the position
Technical Operations Manager
must have
- Hands-on experience of relational databases, application servers, web servers,VMware and Linux environments
work experience
At least two (2) years of experience
education level
BSc in IT/ Computer Science/ Engineering is requiredMA/ MSc will be considered as a plus
job description
The Technical Operations Manager will be responsible for the operations and management of the hardware, software and network systems.
responsibilities
- Ensures continuous monitoring, maintenance and troubleshooting of company’s
networks and platforms - Coordinates internal technical support personnel and external vendors in order
to provide value-added services of troubleshooting and maintenance - Strives to minimize the resolution time for repetitive incidents as well as to
identify the original cause and provide an effective permanent solution - Monitors the incidents’ lifecycle when handled by the NOC (Network Operation
Center) Team as well as when escalated to the Software Development Team - Identifies and implements the necessary technical and resourcing approaches to
effectively and efficiently deliver the required services.
qualifications
- Experience with diverse teams and influence the desired outcome
- Experience with case management tools and monitoring tools
additional info
skills :
- Mentor, measure and manage subordinates focusing on preventing and resolving
our platform’s technology problems - Drive organizational success; must deliver results even when faced with
challenges, support and encourage the development of others, being passionate
about motivating others and encouraging personal belief in abilities - Demonstrate agility; focus around continuous improvement, showing the ability
to quickly solve day-to-day business problems as well as identify new processes
and frameworks for speed of delivery, initiating appropriate change.
The company offers :
- Attractive remuneration package
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities